Meet Miriam Brown
I began my escrow career at the bottom, but not in the mail room. I was cleaning office buildings at night while going to college during the day. One of the office buildings I was responsible for was the Huntington Beach escrow office of Western Title Insurance Company. The escrow manager hired me away from dusting desks and cleaning toilets to be their messenger. I learned to package escrow instructions while waiting for my next delivery and I learned to type on my lunch hour. Within about 9 months, I was promoted to an Escrow Secretary Trainee. My escrow career began to grow and I worked at title companies, independent escrow companies, banks and an internet company.
My 35 year escrow career took a temporary hiatus in 2011 and I handled home loan complaints mostly regarding short sales, foreclosures and refinances. I handled escalated complaints received by the bank from regulatory agencies, attorneys general, senators, and bank executives. When the home loan complaints slowed down, my team and I were transferred to Social Media Servicing and I monitored and responded to social media postings on Twitter, Facebook and Blogs. I continued to learn and adapt and gained skills in consumer and small business deposit accounts and credit cards. My responsibility was to help turn a negative experience around by providing solutions or alternatives to help teach responsible banking. After seven years working in the banking industry, I am now working in the escrow field again with Viva Escrow! Inc. as their Compliance Officer. I am happy to be working with a highly skilled team of escrow professionals at Viva Escrow! Inc.
I was introduced to the California Escrow Association when I was a Junior Escrow Officer and my Escrow Officer invited me to go to conference in San Diego. This was a whole new experience for me and I loved learning new things. I remember going to sessions about mobile homes, bulk transfers, exchanges, notes and trust deeds. Shortly after that I joined the escrow association and enjoyed going to the regional dinner meetings to learn more, make new friends, and get involved. I am an active member of my regional escrow association, and served as president in 1997 and again in 2010. Over time, I believe I have worked on every committee. In 2000, I was working at an internet company handling escrows for domain names and I convinced the board of directors of the escrow association that we needed our own domain name. After that, I developed the website for the Escrow Associates of San Gabriel Valley and to this day I continue to maintain it. I hold the professional designations of Certified Escrow Officer, Certified Senior Escrow Officer and Certified Escrow Instructor.
Miriam Brown, CSEO, CEO, CEI
Viva Escrow! Inc.
136 W. Walnut Avenue
Monrovia, CA 91016